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We do our to inspect and remove any products beyond functional use.

Due to our epic return policy on all our other products including engravings, we now have a returned engraving that we can't put back.

A: Mystery boxes are often a mystery.

These products work, perform, and are new - and deserve a new home.

Mystery boxes are suited for sustainability, eco-friendly, and contain tons of value!

Sometimes up to $300.

A fixed amount will be applied at time of mystery boxes or crates depending on currrent market prices.

Mystery Crates: Contain all brand new items Mystery Boxes: A way to give products a second life and contain refurbished products Q: Can I return a mystery box?

Mystery Eco-Boxes cost $114 and include $150-$300+ or more worth of Coldest products!

As part of our epic deal comes one caveat.

A: Sometimes our engraving team messes up on a product and can't ship it.

Disclaimer/Warning: Mystery Boxes contain refurbished items and have no warranty.

We are focused on giving products a second life whereas most companies would destroy these goods that would end up in landfills.

A: No, there are no returns or warranties on Mystery Boxes.

Coupons do not work in the world of mysteries.

Q: There is a random engraving(s) on products that arrived in my mystery box, why?

Q: Should I clean items found in a mystery box?

Review all products & contents before using.

Keep checking back!

Medical Disclaimer: https://coldest.com/pages/medical-disclaimer.

No returns on mystery boxes.

A: Yes, we recommend all items from a mystery box be deep cleaned with Dawn Dish soap and water before use as they may have been used before.

Shipping and returns

Orders are usually prepared within 1–3 business days after confirmation. Weekends and public holidays are excluded; business hours are counted during normal operating days, not continuously. Estimated transit after dispatch is 3–7 business days. Preparation and transit are separate periods. Carrier delays, remote locations and exceptional conditions can extend estimates; delivery dates are not guaranteed.

Our voluntary return window is 30 calendar days after delivery for eligible unused items. Contact us before sending a return. Product-specific exclusions must be disclosed before purchase; mandatory consumer rights remain unaffected.

Shipping Information · Returns & Refunds

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